Job Description
Description The Spa Lead Therapist will oversee a team of service providers, ensuring exceptional spa services while also providing high-quality treatments. This role involves training and mentoring junior staff and actively shaping the spa's treatment offerings to enhance the overall guest experience.
Role & Responsibilities Service Delivery: - Provide a range of therapeutic services, including massages, body treatments, and specialized techniques at a luxury level, ensuring every guest receives an exceptional experience.
- Customize treatments based on individual client needs and preferences.
Team Leadership: - Lead, train, and mentor a team of massage therapists and estheticians, fostering collaboration and growth within the team.
- Conduct regular staff meetings and training sessions to enhance skills and ensure continuous learning.
- Monitor inventory for supplies and back bar, communicate restocking needs, maintain clean, well-stocked treatment rooms and support areas.
Guest Experience: - Ensure guests receive a warm welcome and personalized care throughout their spa visit, with clear communication about treatments.
- Gather guest feedback and implement improvements to elevate their experience.
Operations Management: - Assist with scheduling and coordinating therapist appointments to ensure optimal coverage and service delivery efficiency.
- Collaborate with other departments to enhance overall spa operations.
- Drive sales goals: retail product sales, upgrades, memberships, etc. Educate guests on enhancements and product lines.
Treatment Development: - Stay informed about industry trends and integrate new modalities and techniques into our service offerings.
- Contribute to the development of spa treatment menus and promotional packages.
- Participate in creating and updating new spa treatments, specials, or promotional offerings.
Health and Safety Compliance: - Ensure adherence to health, safety, and sanitation regulations, maintaining a clean and safe environment for guests and staff.
Performance Monitoring: - Monitor and evaluate staff performance, providing constructive feedback and recognizing exceptional service.
- Assist in conducting performance reviews and setting goals for team members.
Qualifications - Must hold a valid Texas State massage therapist license (dual-license preferred).
- 3+ years of experience working in a spa environment; experience in high-end / luxury spas is a plus.
- Demonstrated leadership ability, including training/coaching staff, giving feedback, scheduling or supervising.
- Strong knowledge and proficiency in multiple modalities: massage techniques (deep tissue, Swedish, etc.), facials, waxing, body treatments, etc.
- Excellent guest service and interpersonal skills; ability to anticipate guest needs, work well under pressure.
- Sales aptitude: ability to recommend upgrades, retail, and build guest loyalty / repeat visits.
- Flexible availability: weekends required, holidays. May need to lead or cover shifts outside standard hours.
- Clean, professional appearance and strong adherence to spa protocols, cleanliness, sanitation, etc.
- Good verbal and written communication skills
Job Tags
Full time, Flexible hours, Shift work, Weekend work,