Job Description

Who We Are:

In 2010, our founder, Andrew Vrbas, volunteered in Peru. After experiencing the need for better sanitation, education, and economic opportunities, he wanted to help make a change. His solution? Soap! Andrew’s first batch of soap was created in a crockpot in his college dorm room. From there Pacha Soap Co. has evolved into a growing $35 million dollar consumer goods business, with 100+ team members who develop and handcraft the very best premium bath products to sell across the U.S. and Canada.   

Our Mission : We start with world-changing ingredients, create an unforgettable product experience, and deliver moments of healing through everyday routines. Our employees help us execute our mission through building a culture focused on our four core values : Raise the Bar, Dare to Care, Use Purpose to Power Profit, and Set the Vibe.

About This Role:  
Pacha Soap Co. is on a mission to create natural, sustainable products that not only benefit our customers but also make a positive impact on the world. The Order Entry/Customer Service Specialist plays a key role in supporting both the Operations and Sales Teams and external customers with a range of responsibilities across the organization. This role is ideal for someone who is detail-oriented, a relationship builder, eager to learn, has an owner’s mindset, and looking to grow within a purpose-driven and fast-paced organization. This is an on-site role at our home location in Hastings, NE. 

  Key Responsibilities:  

• Lead/Interact in a way that is consistent with Pacha Core Values.
• Receives and processes orders for products utilizing order tracking and inventory management systems.
• Manage all SPS/EDI customers for freight and DSD orders acknowledgements, ASN’s, and ensure timely delivery of invoices to customers.
• Researches and resolves order errors, updates the appropriate systems, and maintains communication with the customer to resolution. 
• Communicate with the sales team at the time of order entry any order acknowledgments, operational delays, or OOS and work with the customer to enter back orders if needed.
• Collaborate with the Sales Team on new customer setup in customer order portals, i.e., Nexus, SPS and Fishbowl including testing and automation.
• Ensure customer information flows correctly with shipping methods and part numbers to ensure order and pricing accuracy. 
• Collaborate on customer planning to achieve overall OTIF goals. 
• Own input and communication for specific shipping requirements during new customer setup to packing and shipping teams as needed. 
• Drive efficiency and increase the number of customers utilizing the EDI processes. 
• Is a back-up for other customer service roles within the organization.  
• Bring creative problem solving to work, identify new and improving existing processes to bring efficiencies to the business and streamline workflow. 
• Maintain stock and displays at local customers. 
• Support other activities of Operations as needed. 

Qualifications, Skills, and Experience:   

• Strong organizational skills with the ability to manage electronic and paper data.
• Proven problem solving and analytical skills. 
• Ability to influence across all levels in the organization.
• Communicate effectively throughout the organization and with customers. 
• Proficient in Microsoft applications including Excel and web-based customer portals. 
• Preferred experience in a related field. 

Must Haves:  

• Strong attention to detail 
• Strong excel skills, previous ERP experience a plus 
• Time management skills with the ability to prioritize and escalate issues as needed 
• Excellent customer service and communication skills
• Bachelor’s Degree in a related field 

Why Join Pacha Soap Co.?  

At Pacha Soap Co., we are more than just a soap company. We are a purpose-driven organization committed to making a positive impact on the world. Our team is passionate, innovative, and dedicated to creating products that are good for people and the planet. If you have a builder’s and problem solver’s mindset, with a passion for natural products and a desire to make a difference, we would love to hear from you. 

Only applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. You can learn more about our company by visiting our website at pachasoap.com. 

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

*We embrace diversity and equality. We are committed to building a team with a variety of backgrounds, skills, and views. Pacha is an Equal Opportunity Employer that does not tolerate harassment or discrimination of any kind during recruiting, hiring, onboarding, or any ongoing employment practice. If you need assistance or reasonable accommodation due to a disability, you can contact our Human Resources Department at hr@pachasoap.com or 402-834-0551.

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