Contact Center Manager Job at SERCO OF TEXAS - GULF COAST, Houston, TX

c3RLMW53YklyWU1oYWpaakhWNGVVejRGWVE9PQ==
  • SERCO OF TEXAS - GULF COAST
  • Houston, TX

Job Description

Summary:

Leads and manages the day-to-day operations of the contact center, ensuring exceptional customer service, appropriate triage routing, and alignment with Workforce Solutions performance standards.

Key Responsibilities:

· Supervise and support a team of Triage Specialists

· Monitor call volumes, appointment activity, and triage quality

· Track KPIs such as average handle time, customer satisfaction, and WAVE accuracy

· Coordinate with the specialized units for issue escalation and staff updates

· Facilitate training, coaching, and quality assurance

· Serve as the point of contact for regional leadership and career office coordination

Job Tags

Work at office,

Similar Jobs

PPS-HPS

CDL A Driver Job at PPS-HPS

 ...* No accidents in the last 3 years * Clean license no points (insurance requirement)* Willingness to work assigned day or night shifts * Flexible and dependable team players Routes vary but we work to keep them consistent. This is your chance to secure... 

Med Source Consultants

Psychiatrist - 2943 Job at Med Source Consultants

 ...to provide you an excellent experience. Psychiatrist Job in Indiana, near Chicago Job Type Permanent Specialty Psychiatry/Adult State IN Location IN Near Chicago *This is a great opportunity for a Psychiatrist to join a well-... 

DSV - Global Transport and Logistics

Freight Forwarder (Cruise) Job at DSV - Global Transport and Logistics

 ...sector. Duties and Responsibilities Arrange and coordinate the transportation of supplies, equipment, and provisions for cruise ships, ensuring timely delivery to ports of call. Communicate with carriers, airlines, and freight forwarders to secure transportation... 

Stonewall Kitchen

Store Associate Part-Time Job at Stonewall Kitchen

Job TypePart-timeDescriptionLooking for a part-time role where you can work with great people, share your love of food, and represent a brand known for quality...  ...be able to work flexible hours, including evenings, weekends and holidays, on a regular basis~... 

Elevated Third

SEO Specialist - Contract Job at Elevated Third

 ...complex digital experiences that drive measurable growth for enterprise and mid market clients. We are looking for an experienced SEO Specialist to support analytics, reporting, and insight driven recommendations across a portfolio of B2B web engagements. You will work...