Summary:
Leads and manages the day-to-day operations of the contact center, ensuring exceptional customer service, appropriate triage routing, and alignment with Workforce Solutions performance standards.
Key Responsibilities:
· Supervise and support a team of Triage Specialists
· Monitor call volumes, appointment activity, and triage quality
· Track KPIs such as average handle time, customer satisfaction, and WAVE accuracy
· Coordinate with the specialized units for issue escalation and staff updates
· Facilitate training, coaching, and quality assurance
· Serve as the point of contact for regional leadership and career office coordination
Job Title: Executive Housekeeper Company: Shamin Hotels Organizational Structure: Department: Operations Pay Structure: Hourly, Paid Bi-weekly Position Overview : The Executive Housekeeper/Director of Housekeeping is the Head of Department and manages...
SharePoint DeveloperDepartment: SharePoint DeveloperLocation: San Antonio, TX
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States...
...solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve... ...general maintenance activities as well as working with other technicians to complete repair activities and projects on other building systems...
Title: Customer Service Representative 1 Department: Service Center Bargaining Unit: OPEIU 29 Grade: 16 Position Type: Non-exempt Hours per Week: 40 Position Summary: Provides customer service to participants, beneficiaries, union locals and providers...