Job Description

Why Join Our Team:

Peavine Animal Hospital is a dynamic veterinary practice in north Reno, Nevada dedicated to providing high-quality care while prioritizing team support, empowerment, and professional development. Our modern facility features advanced equipment and offers a wide variety of services including general practice, urgent care, soft tissue surgery, and orthopedics.

We believe veterinary care is at its best when our team members feel supported and valued. That's why we emphasize mentorship, skill development, and building confidence in our technicians and doctors alike. With every case, we take the time to educate our clients, ensuring they feel informed, confident, and connected to their pet's health journey.

What Sets Us Apart

• Educational Focus : Deep commitment to both client education and team development
• Modern Facility : Advanced equipment in a contemporary veterinary setting
• Diverse Medicine : Engaging caseload from wellness visits to complex surgeries
• Team Recognition : Quarterly team-building events and employee recognition programs
• Responsive Leadership : Management that actively listens and implements feedback

Join us in north Reno to build lasting client relationships rooted in trust, empathy, and excellence while developing your skills in a supportive environment designed for both professional growth and workplace satisfaction.

About This Role:

As a part-time Client Care Representative , you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

 

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

What Success Looks Like:

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit:

• Being open to a part-time position; you will be working 20-29 hours per week
• Exceptional customer service skills with a friendly, professional demeanor
• Strong ability to multi-task in a fast-paced environment while maintaining accuracy
• Excellent verbal and written communication skills
• Proficiency with computers, business systems, and multi-line phone systems
• Attention to detail when handling payments and maintaining records
• Adaptability and grace under pressure when managing busy reception periods
• Team-oriented approach with a positive, can-do attitude
• Genuine compassion for animals and the people who love them

Education & Experience:

• High School Diploma/GED or equivalent required
• Minimum of 1 year in a customer service role
• Experience in veterinary field, familiarity with terminology and protocols is a plus
• Cash handling experience preferred

How We'll Support You:

• Competitive Pay: $16.00 - $17.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

Pay Range: USD $16.00 - USD $17.00 /Hr. EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Tags

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