Pine Needle Mountaineering is your trusted outfitter for outdoor gear, apparel, and adventure essentials. Founded by and for outdoor enthusiasts, we’re dedicated to providing high-quality products and exceptional service to climbers, hikers, skiers, and backcountry explorers. Whether it’s your first hike or your tenth summit, we’re here to support your journey.
We're looking for a friendly, knowledgeable, and efficient Email amp; Chat Support to join our customer service team. In this role, you’ll be the first point of contact for customers seeking help with orders, gear advice, returns, and more—via email and live chat. A passion for the outdoors and excellent communication skills are key to succeeding in this position.
Respond promptly and professionally to customer inquiries via email and live chat.
Assist with order tracking, returns, exchanges, product availability, and sizing questions.
Provide knowledgeable gear recommendations based on customer needs and experience levels.
Troubleshoot and resolve customer concerns while maintaining a positive tone.
Document customer interactions and feedback in the support system (e.g., Zendesk, Gorgias).
Collaborate with the fulfillment and product teams to resolve issues quickly and accurately.
Stay up to date on new products, promotions, and policies to provide accurate information.
1–2 years of experience in customer service or support roles.
Strong written communication and problem-solving skills.
Ability to handle multiple conversations and prioritize effectively in a fast-paced environment.
Comfortable using customer service platforms and e-commerce tools.
Passion for the outdoors and familiarity with gear (backpacking, climbing, skiing, etc.) is a big plus .
Available for weekend or evening shifts as needed.
Be part of a mission-driven team that lives and breathes the outdoor lifestyle.
Employee discounts on premium gear and apparel.
Flexible work options, including remote opportunities.
Opportunities for advancement and outdoor industry exposure.
...We are hiring reliable and experienced CDL Class A drivers for our OTR Rental Program. This position is ideal for drivers who want strong weekly earnings, quality equipment, and full support on the road. Pay & Bonuses Earn 88% of the load gross Average take...
Skilled Trades Services is currently looking for Pipe Welders for Muscatine, IA area. Must be able to start ASAP. Must have 5 years of welding experience and show it on a resume in order to be considered for the position . This is an AG industrial site, will be doing...
...About us: We are the largest pool building/service company in New England, and we have an exciting position open for a Swimming Pool Service Technician! Our main office is located in North Billerica, MA. Our service branch is located in Plymouth, MA. We provide construction...
...Breaux Petroleum Products, a leading provider of fuel and lubricants, is seeking a dedicated and experienced Class A and B CDL Flatbed/Stepdeck Truck Driver to join our team in Lockport, LA. In this role, you will be responsible for the safe and timely transportation...
...world. We are proud to be the vacation-industry leader with global brands including Royal Caribbean International, Celebrity Cruises... ...Team has an exciting career opportunity for a full time Director, Global Tax Operationsreporting to the VP, Global Taxes....