Job Description

A fast-growing healthcare organization is seeking a Call Center Representative to support patient scheduling, intake, and communication. No medical background is required — strong communication, empathy, and customer service skills are what matter most.

What You’ll Do

• Guide new or hesitant patients toward scheduling their first appointment with professionalism
  

• Follow up with leads to convert inquiries into scheduled visits
  

• Schedule, adjust, or cancel appointments accurately
  

• Serve as a liaison between patients and their provider
  

• Communicate with internal healthcare teams to ensure seamless patient care
  

• Provide information regarding services, procedures, and policies
  

• Address patient questions, concerns, and complaints professionally
  

• Follow established protocols for managing patient inquiries
  

• Offer solutions and escalate issues when appropriate
  

• Verify patient information, insurance details, and eligibility
  

• Enter and update patient records in the EMR system
  

• Assist with additional administrative tasks as assigned
  

Required Qualifications

• MediClear credential or equivalent HIPAA compliance certification
  

• High School Diploma or GED
  

• Proven success in a high-volume customer service environment
  

• Strong verbal and written communication skills
  

• Ability to stay calm, organized, and solutions-focused
  

• Basic math skills
  

• Proficiency with Microsoft Office is a plus
  

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