Call Center Representative Job at Revel Staffing, Atlanta, GA

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  • Revel Staffing
  • Atlanta, GA

Job Description

A fast-growing healthcare organization is seeking a Call Center Representative to support patient scheduling, intake, and communication. No medical background is required — strong communication, empathy, and customer service skills are what matter most.

What You’ll Do

  • Guide new or hesitant patients toward scheduling their first appointment with professionalism

  • Follow up with leads to convert inquiries into scheduled visits

  • Schedule, adjust, or cancel appointments accurately

  • Serve as a liaison between patients and their provider

  • Communicate with internal healthcare teams to ensure seamless patient care

  • Provide information regarding services, procedures, and policies

  • Address patient questions, concerns, and complaints professionally

  • Follow established protocols for managing patient inquiries

  • Offer solutions and escalate issues when appropriate

  • Verify patient information, insurance details, and eligibility

  • Enter and update patient records in the EMR system

  • Assist with additional administrative tasks as assigned

Required Qualifications

  • MediClear credential or equivalent HIPAA compliance certification

  • High School Diploma or GED

  • Proven success in a high-volume customer service environment

  • Strong verbal and written communication skills

  • Ability to stay calm, organized, and solutions-focused

  • Basic math skills

  • Proficiency with Microsoft Office is a plus

Job Tags

Full time, Work at office,

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